Frequently Asked Questions


What is your shipping Policy?

Domestic and International Shipping rates are determined by BayPhoto for Prints, Limited Editions and Originals.  Shipping times range from 1-14 business days. The artist always aims to hand-deliver Limited Editions and Original artworks to purchasers within reasonable driving distance from her home or art studio. Otherwise, all shipping and handling fees are the responsibility of the investor.

Express and Overnight shipping rates applied, based on weight / cart totals, for Prints, Limited Editions and Originals. You will recieve a tracking number as soon as your order has been shipped. 


What is your Policy on Returns/Exchanges/Refunds?

TAVolgenau Art is unable to accept returns or exchanges. All sales of Originals, Limited Editions and Prints are FINAL. If your print arrives damaged, please keep all content and packaging and contact BayPhoto directly with your order information for further assistance. Cancellation of orders results in a 15% restocking fee. The best option is to contact TAVolgenau BEFORE placing an order. You may use the contact tab at the top and bottom of the page or email TAVolgenau directly at 


How can I keep up with your new work?

TAVolgenau would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for the newsletter: TAVolgenau/contact

You can also follow TAVolgenau on our social media pages as Teresa is frequently aiming to keep her fans, friends, and supporters in-the-know about her artwork, inspirations, and life happenings. 


Facebook: tvolgenau 

YouTube: TeresaAnneVolgenau
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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!


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